Terms and Conditions
Last Updated: February 1, 2026
Mystery Box Acknowledgment
By purchasing at “Sonies Giftery,” you agree that the contents are randomized. We make no guarantees regarding specific brands, colors, or items included. The “Retail Value” advertised is an estimate based on current market prices or Manufacturer’s Suggested Retail Price (MSRP).
Product Use & Safety
- Beauty/Self-Care: We are not the manufacturer of the products provided. Customers are responsible for reading ingredient lists to avoid allergic reactions. A patch test is recommended for all topical products.
- Toys/Small Parts: Some items may contain small parts. These are not intended for children under 3 years old unless otherwise labeled.
- Limitation of Liability: Sonies Giftery is not liable for any adverse reactions, injuries, or damages resulting from the use or misuse of items contained within our boxes.
Accuracy of Billing
You agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order for any reason, including suspected fraud.
Refund & Return Policy
All Sales Are Final
Due to the nature of mystery surprises, we do not offer returns, refunds, or exchanges based on “buyer’s remorse” or personal dislike of the items received.
Damaged or Missing Items
We take great care in packing, but if an item arrives damaged:
- Contact Us: Email Soniesgiftery@gmal.com within 48 hours of delivery.
- Evidence: You must provide your order number/what you purchased and clear photos of the damaged item and the shipping packaging.
- Resolution: We will, at our discretion, provide a replacement of the same item (if available), a substitute of equal value, or a partial store credit.
Shipping & Delivery Policy
Thank you for shopping at Sonies Giftery. We aim to deliver your order as quickly and safely as possible.
Shipping costs are non-refundable. If you receive a refund for a damaged item, the cost of return shipping (if requested) will be the responsibility of the customer unless the error was ours.
Order Processing Time & Estimates
All orders are processed within 3 – 9 business days (excluding weekends and holidays). Estimated timeframe for shipment (Courier): 3 – 21 business days. You will receive a notification once your order has shipped.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times will vary depending on location.
- Standard Shipping Rate: R120
Domestic & International Shipping
We currently ship only to South Africa.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your parcel. Please allow 48 hours for the tracking information to become available.
Damages & Issues
If you receive your order damaged, please contact us at Soniesgiftery@gmail.com same day you receive your order with order number and a photo of the item’s condition. We will address this on a case-by-case basis but will try our best to work towards a satisfactory solution.
Privacy Policy
Information We Collect
We collect personal information you provide directly to us, including:
- Contact Data: Name, email, and phone number.
- Transaction Data: Shipping address and order history.
- Payment Data: Processed securely via [Payment Processor Name, e.g., Stripe/PayPal]. We do not store your full credit card details on our servers.
How We Use Your Information
- To fulfill and ship your orders.
- To send order confirmations and tracking updates.
- To send promotional emails (only if you have opted in).
Third-Party Sharing
We do not sell your data. We only share information with third parties necessary to run our business, such as shipping carriers (UPS/FedEx/USPS) and our e-commerce platform provider.
Cookies
Our website uses cookies to remember your cart items and analyze site traffic to improve your shopping experience.
Disclaimer
Visuals are for illustrative purposes only. Actual box contents will vary. We use a rotating selection of beauty, self-care, and lifestyle items to ensure every customer gets a one-of-a-kind surprise.